Najaah Mahdi
Operations Manager at Amazon | Driving Operational Excellence, Cross-Functional Collaboration, Team Leadership, and Process Optimization
- Role
- Operations Manager at Amazon
- Location
- Tallahassee, FL, US
- LinkedIn followers
- 500 followers
About Najaah Mahdi
Established, effective operations professional with over 4+ years in developing organizational process improvements for leadership departments in the retail industry, with a direct focus on managerial oversight and customer experience for external and internal stakeholders. As an energetic, service-oriented operations professional, I develop strategies that create an environment for optimal success, by delivering comprehensive training on best practices and courses of action. Leveraging my experience in strategic development, and cross-functional team management, I quickly tackle and remove barriers and actively identify opportunities to minimize cost with a high level of professionalism. I am recognized for developing insightful strategies that are rooted in deploying unconventional and effective communications strategies that earn the trust that creates a positive impact, are flawlessly executed, and are able to garner winning results. In my next role, I will leverage my passion and skills to drive performance. I will apply my leadership at operational and strategic levels to create new opportunities for growth. Boosted team productivity by 20% Catapulted customer approval ratings from 62% to 84% within six months by providing efficient and practical support and solutions to associates. Implemented training that resulted in a 15% increase of units in Apple devices. Delivered consistent high levels of customer service in all roles resulting in an increased number of purchased protection plans by 11%.Top 20 manager August, October 2022 \"Identify a problem and take ownership for contributing to the solution\"- Najaah Mahdi Operations Management | Customer Experience | Process Improvement | Strategic Planning & Implementation | Project Management | Change Management | People Development | Partnership Building | Business Process Analysis | High-Performance Teams | Stakeholder Management | Agile Methodologies | Strategy Development | Waterfall | Kanban | Scrum | Customer Retention | Customer Engagement | Relationship Building | Diversity & Inclusion | Project Management | Project Implementation | Operations Manageement | Supply Chain | Leadership | Process Optimization | Asana | & :Email: n••••••••@gmail.comLinkedIn:
Experience
Operations Manager
Aug 2025 — Present · Seattle, WA, US
Education
Savannah State University
Dual Degree, B.S. Political Science/ B.B.A. Global Logistics & International Business, Graduate
2015 — 2020
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