Naishadha Konda
Sr Business Analyst Project Lead, Business Intelligence Team @AAA Auto Club Enterprises
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WORK HISTORY
Sr Business Analyst Project Lead, Business Intelligence Team @AAA Auto Club Enterprises
Costa Mesa, CA, US
Working in Solutions managing business facing team, play a competent role in analyzing business needs effectively and in a timely manner to improve systems, thereby strengthening relationships with stakeholders. • Lead Business Analysis activities on many projects with Call Center Engineering, Telephony and Business Intelligence projects.• Analyze the GIVR (Global Interactive Voice Response) call flows with real time reporting data, and provide statistics that will help business make informed decisions to enhance the member IVR experience.• Identify the happy path of all the call flows from all the GIVR menus and analyze the various other paths the members take and the possible reasons for that, using the real time reporting data.• Recipient of ‘Be Legendary’ award in recognition for the work in IVR reporting project; the analysis performed on the IVR phone tree on historic data helped the service call center business units to quickly identify opportunities for improvement in the call centers.
EDUCATION
Missouri University of Science and Technology (MST)
M.S, Systems Engineering
Jawaharlal Nehru Technological University
Bachelor of Technology, Electronics & Communication Engineering
St. Ann's High School
High School
ABOUT NAISHADHA KONDA
Highly motivated technology professional with 9 years of diverse experience in Project Management, Business Analysis, Software Design, Development, Implementation of web based, client server applications, & service oriented architecture applications with knowledge of the complete Software Development Life Cycle. • Extensive knowledge & experience in various in-house and industry standard methodologies like Waterfall, Six Sigma, Rational Unified Process, Agile, Scrum, Spiral, Extreme Programming, Business Process Management, Data Modeling & Mapping, and Process Modeling & Optimization.• Have experience managing full life-cycle concurrent Software Development Projects, Infrastructure Projects, VMware Build Outs, Data Center Migrations, Database Re-architectures, Application Re-designs and Multisite Implementations. • Manage multiple projects simultaneously with resources across geographic areas, with varied skill sets and across a wide range of technology disciplines and business communities. • Understand overall program and project objectives, as well as the role and function of each program stakeholder, in order to create an environment of teamwork, open communication and ownership. • Ensure that project objectives, requirements, scope and budget are unambiguous and agreed to by all stakeholders in order to develop working project plans to meet deliverables. • Identify risks, issues, assumptions and constraints associated with projects and develop mitigation plans as needed. Core CompetenciesProject and Program Management Software Development Life Cycle Agile Software Methodology Scrum & XP Business Analysis Business Requirements Gathering Cost Benefit Analysis Gap Analysis Risk Analysis Root Cause Analysis Mapping Process Flows Creative Problem Solving Customer Service Infrastructure Systems Training and Mentoring
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