Naishal Topiwala

About Naishal Topiwala

Leading R&D team in India, focusing on cutting-edge solutions for criminal justice. Built Azure, AI, SRE & DevOps competency in Pune R&D.20+ years of experience specializing in strategic innovation, cloud-native architecture, Azure DevOps, and agile practices.Successfully delivered enterprise-scale SaaS products worldwide(UK, Aus, Canada, EU, KSA & India), that impacts millions of people in Transport, Traffic, Public safety & Criminal Justice domains.Dedicated to driving well-understood disruptions through innovation, pioneering many firsts within space of public transport, traffic and safety solutions.My focus areas within leadership - strategic product innovations, improve product economics, people, and technology excellence. KPIs center around project success rates, customer satisfaction, innovation adoption, and team development, aiming to create significant value for the business.

Experience

1. Director of Engineering

   NiCE

   Nov 2021 — Present

   Owned end-to-end engineering outcomes for mission-critical public safety platforms including NG911 emergency communications, real-time incident management, and digital evidence systems, leading a 130+ engineer global R&D organization.· Led modernization from on-premise CAD, telephony, and GIS systems to cloud-native distributed services without disrupting live emergency operations.· Drove adoption of AI/ML and LLM-based capabilities across call handling, incident triage, investigations, and analytics while preserving CJIS compliance and evidence chain-of-custody.· Established SRE and operational excellence mechanisms for always-on, low-latency workloads across multi-region SaaS.· Aligned R&D investment with market expansion, scale-up revenue to multi-billion-dollar TAM, optimise gross margin.· Built strong engineering leadership team, motivated to impact industry.

Education

• Indian School of Business

  Leadership in AI, Artificial Intelligence

• Nirma Institute Of Technology

  MCA, Computer Science

  2001 — 2004

• Nirma Limited

  Master of Computer Applications

Skills

• Enterprise Software
• Consultancy Services
• .net Framework
• Ooad
• .net
• Resource Management
• Microsoft Dynamics
• Consulting
• Technical Leadership
• Project Management
• Outsourcing
• Statistical Computing
• Project Delivery
• Vendor Management
• Mathematics
• Xml
• Sdlc
• Solution Architecture
• Requirements Management
• Business Intelligence
• Pre-Sales
• Business Analysis
• Software Design
• Software Development
• Team Management
• Team Leadership
• Erp
• Program Management
• Pl/Sql
• Systems Analysis
• Object-Oriented Programming (Oop)
• Software Project Management
• Technical Project Leadership
• Business Process Improvement
• Microsoft Sql Server
• Requirements Gathering
• Agile Methodologies
• Management
• Business Process
• Process Optimization