Vijay N.

About Vijay N.

My name is Vijay Nair and I am a professional with over 20 years experience, currently working as AVP in Operations Analytics with Synchrony also co lead the APEN + Diversity network for India. Over these years, I have gained substantial exposure in the areas of Operations Management, streamlining business processes, facilitating high-quality customer services.My functional exposure includes core experience in successfully handling Client requirements, eliminating unnecessary procedures and accordingly fine tuning the policies as per the new guidelines. I also manage team’s issue escalations, to work with and add value to a structured working environment, prepare process documents, maintaining SLA as defined by customer and managing the coordination of work groups engaged in operations. My experience, skills and capabilities include a combination of strategic leadership, planning and proven capability to deliver solutions that meet business outcomes and enable smooth operations management. I use my technical know-how to ensure greater effectiveness and business excellence and have been steadfast in securing customer loyalty using my effective relationship management abilities. As an innovative, loyal, and results-orientated professional, I have proven ability to surpass targets within deadline, regardless of pressure. I have managed a dynamic team unified to deliver high value services to the customers. I am an articulate communicator who can fluently speak the language of both people and technology, blending my functional expertise with interpersonal skills while interacting with the cross-functional teams, customers and clients. I thrive in a team oriented environment with individuals that seek and respect diversity, rise to challenges and strive to seek successful outcomes.I am ready to take on Challenges. Reach me here: n••••••••@gmail.com

Experience

1. AVP Operations Analytics

   Synchrony

   Dec 2020 — Present · Hyderabad, IN

Education

• Osmania University

  M.A, English Literature

  2004 — 2006

• Global College of Hotel Management, Pune

  Diploma, Hotel Management

  2001 — 2002

• Dr. D Y Patil College of Arts and Sciences, Pune University 2004

  B.A, English Literature

  2001 — 2004

• Osmania University

  MA, English Literature

  2004 — 2006

• Bhoopathy High School

  SSC, Class X

  1987 — 1998

• Sikkim Manipal Institute of Technology - SMU

  MBA, Human Resources

  2011 — 2013