Shaju Nair

Delivery I Operations| Enterprise Services

Role
Client Operations Head at Infosys BPM
Location
Pune District, MH, IN
LinkedIn followers
500 followers

About Shaju Nair

Leadership | CRM | Communication | There is a time in…

Experience

  1. Client Operations Head

    Infosys BPM

    Jul 2022 — Present · Pune, IN

Education

  • SYMBIOSIS INTERNATIONAL UNIVERSITY

    PGDCRM, Customer Relationship Management

    2010 — 2011

  • Kendriya Vidyalaya

    X

    1993 — 1994

  • Savitribai Phule Pune University

    Bachelor of Commerce

    1996 — 1999

Skills

  • Change Management
  • Call Center
  • Offshoring
  • Outsourcing
  • Resource Management
  • Sla
  • Customer Satisfaction
  • Contract Management
  • Process Excellence
  • Employee Engagement
  • Business Development
  • Call Centers
  • Process Management
  • Data Analysis
  • Process Improvement
  • Operations Management
  • Service Delivery
  • Management
  • Transition Management
  • Bpo
  • Vendor Management
  • Recruiting
  • Performance Management
  • Crm
  • Risk Management
  • Team Management

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Shaju Nair — Client Operations Head at Infosys BPM in Pune District, MH, IN | Unifers