Rohit Nair
Director- Head of LTA( Lead to Agreement )at A.P. Moller - Maersk
- Role
- Director- Head of Lead to Agreement (Lta) at A.P. Moller - Maersk
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
Supply Chain & LogisticsView LinkedIn profile
About Rohit Nair
Experienced Delivery Lead with a demonstrated history of working in the international trade and shipping industry. Skilled in Operations Management, Service-Level Agreements (SLA), Customer Relationship Management (CRM), and IT Service Management.
Experience
Director- Head of Lead to Agreement (Lta)
Aug 2024 — Present · Chennai, IN
Education
Indian Institute of Management Ahmedabad
AGMP
2019 — 2020
2004 Datta Meghe College Of Engineering Mumbai University
Bachelor of Engineering (BE), Computers
2000 — 2004
Skills
- Escalation
- Vendor Management
- Process Excellence
- Mis
- Workforce Management
- Incident Management
- Sla
- Management
- Team Management
- IT Service Management
- Outsourcing
- Service Delivery
- Technical Support
- Escalations Management
- Metrics
- Contact Centers
- Project Planning
- Offshoring
- Call Center
- Process Migration
- Process Management
- Client Relations Skills
- Leadership
- Call Centers
- Bpo
- Troubleshooting
- Operations Management
- Transition Management
- Copc
- Training
- Customer Satisfaction
- Crm
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