Naincy Nigam
Accounts Receivable Specialist | Order-to-Cash | B2B Collections | DSO Reduction | Cash Flow Optimization
- Role
- Business Service Support Advisor at BT Group
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Naincy Nigam
Results-driven Accounts Receivable & Order-to-Cash professional with 4+ years of experience managing end-to-end B2B AR operations for global clients. Currently working at Genpact, handling a high-value AR portfolio while driving measurable improvements in DSO reduction, cash flow optimization, and dispute resolution.I specialize in:End-to-end Order-to-Cash (O2C) processesB2B collections and high-value invoice dispute managementCash application, bank reconciliation & financial reportingStakeholder coordination with onshore and cross-functional teamsKnown for a detail-oriented approach, strong follow-ups, and the ability to identify financial leakages and process gaps. I’ve successfully contributed to improving collection efficiency, audit readiness, and cash visibility through structured workflows and proactive communication.Previously, at BT India, I worked closely with suppliers and internal teams to resolve billing discrepancies, manage backend operations, and ensure SLA compliance earning recognition for operational excellence.Currently pursuing an MBA, I am keen on growing into roles that combine finance operations, process improvement, and stakeholder management in a dynamic, global environment.Open to opportunities that allow me to create impact through efficiency, accuracy, and continuous improvement.
Experience
Business Service Support Advisor
Nov 2022 — Present · Gurugram, IN
Managed invoice dispute resolution and unblocked order processing while maintaining SLA and accuracy standards.Identified and addressed financial leakages between supplier systems and internal order records.Worked on backend operational cases using core BT tools to ensure smooth order execution.Coordinated with suppliers and internal teams to resolve purchase order and billing discrepancies.Analyzed recurring issues and implemented solutions to improve operational efficiency.Awarded Brilliant Performer of the Month for outstanding performance and process excellence.
Education
Dayanand Academy of Management Studies, Kanpur
Bachelor of Business Administration - BBA, Business Administration and Management, General
2019 — 2022
Dr. A.P.J. Abdul Kalam Technical University (AKTU), Lucknow
Master of Business Administration - MBA, IT and operations
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