Nainaa Agrawal
Technical Support Specialist @Concentrix
Toronto, ON, CA
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Mar 2025 — Present
Technical Support Specialist @Concentrix
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Belleville, ON, CA
Troubleshot and resolved device, billing, and account issues escalated from customer support.• Resolved customer complaints and concerns with strong verbal and negotiation skills.• Displayed courtesy and strong interpersonal skills with all customer interactions.• Maintained composure and patience in the face of difficult customers.
EDUCATION
2023 — 2024
Niagara College - Toronto
Postgraduate Degree
2012 — 2017
Amity University
Amity law school jaipur
ABOUT NAINAA AGRAWAL
At Niagara College, I honed my expertise in Human Resources Management, culminating in a…
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