Naina Agarwal
Enterprise Customer Success Manager @SysAid
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WORK HISTORY
Enterprise Customer Success Manager @SysAid
Toronto, ON, CA
Strengthened enterprise retention by 18% using AI-driven risk detection and proactive engagement, safeguarding $3 M in revenue; maintained 91% GRR YoY and 105%+ NDR- Improved customer time-to-value by 25% through scalable onboarding frameworks and cross-functional success alignment- Expanded revenue by $3.5 M+ via strategic upsell and renewal motions tied to customer business outcomes.Increased adoption by 30% and NPS by 10 points through data-driven enablement and continuous value realization loops.
EDUCATION
MICA | The School of Ideas
Master of Business Administration - MBA, Communication and Media Studies
Manipal Institute of Technology
B'tech, Information Technology
SKILLS
ABOUT NAINA AGARWAL
From consulting at Accenture to leading Customer Success and GTM at Freshworks and SysAid, my journey has been rooted in one goal: turning technology into measurable business value. I partner with CIOs, CFOs, and business leaders to define success, drive adoption, and unlock growth across complex, multi-year programs, bringing an agile, outcome-focused mindset to every engagement. Today, I leverage data and AI to move organizations from reactive support to proactive value creation, identifying risks early, uncovering opportunities, and tying every investment to real business impact.
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