Naina Singh
Analyst at HCL Lucknow!
- Role
- Service Desk Analyst Servicenow IT Support Hcltech at HCLTech
- Location
- Lucknow, UP, IN
- LinkedIn followers
- 500 followers
About Naina Singh
Reflecting on my work experience journey, each role has been a stepping stone towards personal and professional growth. From honing technical skills to mastering interpersonal communication, every opportunity has shaped me into the professional I am today. Grateful for the lessons learned, the challenges overcome, and the relationships built along the way. Here\'s to continued growth and future successes!#WorkExperience #ProfessionalDevelopment\"
Experience
Service Desk Analyst Servicenow IT Support Hcltech
Feb 2025 — Present · Lucknow, IN
Working as a Service Desk Analyst handling L1 IT support.• Managing incidents and service requests using ServiceNow.• Providing support via calls, emails, and tickets.• Troubleshooting login issues, password resets, VPN, Outlook, and applications.• Creating, updating, and closing tickets in ServiceNow.• Escalating issues to L2/L3 teams when required.• Ensuring SLA compliance and high customer satisfaction.• Communicating clearly with end users to resolve issues efficiently.
Education
University of Lucknow
Bachelor of Commerce - BCom, Diploma in computer application
2019
University of Lucknow
Bachelor of Commerce - BCom, Business/Commerce, General
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