Naina Sareen
Senior Analysts
- Role
- Senior Analyst at BT Group
- Location
- New Delhi, IN
- LinkedIn followers
- 500 followers
About Naina Sareen
People Person with front-end professional experience as Senior Customer…
Experience
Senior Analyst
Apr 2023 — Present · Gurugram, IN
To ensure prompt and accurate information being provided with appropriate resolution.To achieve operational targets as defined by for the process.To maintain queue levels to agreed SLA targets levels.To achieve and maintain a good knowledge/capability of systems.When dealing with customers aspire to deliver an excellent.To highlight line management and offline support teams any issues that may affect customer satisfaction and share best practice within the team.Monitoring and evaluating customer service interactions, ensuring compliance with company’s policies. Collaborating with quality team to work on improving customer experience and to initiate new ideas to ensure customer satisfaction.
Education
Instituto Cervantes
Graduate Degree, Spanish
Indian School of Business
Digital marketing
Delhi University
Bachelor's degree, Mathematics
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