Naina Nagpal

Operations Analyst @American Express

Gurugram, IN

I oversaw the accurate processing of global cross-border payment transactions, enhancing efficiency and minimising errors. I implemented effective queue management strategies for the foreign exchange international payments (FXIP) division, ensuring seamless payment cycles and reducing delays. Utilizing advance tools like TGBR and IBAN, I meticulously reviewed and validated payments. My role also involved maintaining high operational standards, ensuring strict adherence to protocols and Key Performance Indicators (KPIs), which resulted in successful client payment releases.I conducted root cause analysis of process breakdowns, actively contributing to problem resolution and process enhancement. Additionally, I identified and escalated potential risk related to existing clients to the compliance department, ensuring proactive risk mitigation and compliance with regulatory guidelines.My contributions played a pivotal role in identifying areas for improvement, leading to valuable recommendations for policy and guideline changes based on comprehensive reviews and observations.