Naina Gupta

Assistant Manager- Eb Services @Hero Insurance Broking

New Delhi, IN

Managing employee benefits services, includingendorsements, claims processing, and policy updates.• Develop and implement retention strategies to enhance employee engagement and reduce turnover.• Coordinating wellness programs to promote employee healthand well-being.• Handling GMC, GPA, GTL from initiation to resolution,ensuring compliance and timely settlement.• Liaise with the placement team to coordinate policy renewals and secure competitive rates for clients.• Maintaining strong client relationships by addressing queries promptly and providing accurate product information.• Sharing monthly MIS reports with clients for review and collaborating on claim analysis to reduce the claim ratio.• Managing the EB portal and overseeing its development with the help of vendors to ensure smooth processes and maximize its utilization.• Arranging orientation sessions for employees to provide information on policy details, claim processes, and portal demonstrations.•Collaborating with wellness vendors on OPD policies, coordinate proposals with multiple vendors, and promote offerings to clients.