Naina Biju
Agile DevOps Engineer | Data Analytics Advocate | Cloud Enthusiast |Passionate About Delivering Results| Skilled in Docker , Git ,Kubernetes| Learner | Achieving Excellence Through Collaboration
- Role
- Enterprise Tse Saas at Infoblox
- Location
- Thiruvananthapuram, KL, IN
- LinkedIn followers
- 500 followers
About Naina Biju
I am an innovative and results-oriented professional with over six years of diverse…
Experience
Enterprise Tse Saas
Aug 2025 — Present · Thiruvananthapuram, IN
Responsibilities- Execute high-level remote technical support for Infoblox SaaS clientele, handling issues from inception to resolution- Administer BloxOne DDI solutions, managing DHCP/DNS server configurations, zone management, and record creation- Resolve connectivity issues between DDI servers and BloxOne Cloud SaaS data centers, ensuring reliable communication- Address technical issues for BloxOne Endpoint and DNS security products, including DNS Forwarding Proxy and External Networks- Support cybersecurity initiatives by troubleshooting real-time threat detection, network visibility, and security intelligence via SOC Insights- Install and configure Infoblox software and third-party applications in lab environments for testing and validating solutions- Collaborate with Engineering teams to resolve bugs and enhance system performance and user experience- Integrate on-prem DNS, DHCP, and IPAM data with cloud-based platforms using Cloud Data Connector for centralized management and security analytics- Maintain clear, timely communication with customers, offering accurate feedback and solutions to address their concerns- Use diagnostic tools like Wireshark for packet capture, operate in Linux environments, and employ Loki and Grafana for advanced log analysis- Author and maintain technical documentation, including knowledge base articles to assist customers in using Infoblox products effectively- Contribute to continuous improvement by proposing system and application enhancements- Ensure consistent support availability in a 24x7x365 environment through rotational shifts and on-call duties.
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