Naim Yagoub

Transformation Program Director @Monks

Toronto, ON, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jul 2023 — Present

Transformation Program Director @Monks

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Stabilized a high‑risk $15M program within 30 days; executed a 4‑month turnaround restoring client confidence.• Eliminated 30% of recurring misses to a critical KPI within 3 quarters, directly improving operational reliability.• Achieved 100% migration from legacy to new platform; decommissioned old systems.• Delivered ML‑based forecasting adopted by intended user group, accelerating decision‑making.• Mentored and coached PMs and delivery managers.

EDUCATION

N/A

Quantic School of Business and Technology

Executive MBA

2012 — 2017

University of Ottawa

Bachelor of Science - BS, Physical Sciences

SKILLS

Vendor ManagementCoachingTeam LeadershipMonitoring PerformanceTechnical AnalysisProject PlanningManagementChange ManagementProject ManagementOutsourcingBpoWorkforce ManagementAccess DatabaseEmployee BenefitsService DeliveryBusiness AnalysisProcess ImprovementBilingual English-FrenchTeamworkInternal & External ClientsTeam ManagementReport DesignExcel DashboardsAdaptabilityCall CentersHuman ResourcesSystems AnalysisKpi DashboardsSlaNew Client ImplementationQuality ManagementStrategyLotus NotesTrainingCustomer SatisfactionSharepointLeadershipProblem SolvingScope ManagementOperations Management

ABOUT NAIM YAGOUB

I’m a technology and delivery executive with 13+ years of experience leading digital programs, transformations, and product initiatives across enterprise and consulting.I specialize in turning around high-risk programs and transforming them into success stories, but my impact extends far beyond rescue work. I’ve scaled portfolios to $20M+, modernized platforms, aligned business and technology, and delivered measurable outcomes like $1.5M in annual savings through automation, 30% improvement in critical KPIs, and multi-million-dollar account growth.What sets me apart is the ability to operate at two levels:Client-facing delivery — leading programs with organizations like TIAA, Bell, RBC, Sanofi, and First American.Internal leadership — strengthening organizations by mentoring PMs and delivery leaders, building and scaling high performing teams, as well as setting up and managing governance and risk frameworks.I thrive where complexity meets urgency — whether it’s stabilizing a $15M program in 4 months, growing a $300K pilot into a $3M account, or aligning conflicting stakeholders around a common enterprise goal.

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Naim Yagoub — Transformation Program Director at Monks in Toronto, ON, CA | Unifers