Naim Mhamdi
Customer Service Team Leader @Webhelp
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WORK HISTORY
Customer Service Team Leader @Webhelp
Athens, GR
Leading a high-performing team at Webhelp, I excel in:Team Leadership, guiding 17 reps to surpass targets.Performance Management with KPI-driven coaching.Driving Process Improvements for enhanced efficiency.Ensuring Top-tier Customer Satisfaction and issue resolution.Training and Development for skill growth.Quality Assurance for consistent excellence.Data-Driven Insights to optimize operations.Expert Escalation Management for swift resolutions.Passionate about exceptional service and team dynamics. Let\'s connect and share industry insights
ABOUT NAIM MHAMDI
Leading a high-performing team at Webhelp, I excel in: Team Leadership, guiding 17…
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