Nailah Roberts

Experience

1. Business Operations Manager

   Warner Bros. Discovery

   Sep 2021 — Present · Los Angeles, CA, US

   Responsible for managing a variety of duties related to the implementation of various technical, strategic, and end-to-end projects including: identifying customer needs and requirements, analyzing systems requirements and environments, and developing complex operational processes to ensure success • Coordinate with internal stakeholders to track risk mitigation activities and its impact on the project implementation activities, using the enterprise risk/issue tracking tools • Coordinate cross-functional teams including partnerships, legal, product, and engineering by leading cross-functional meetings and sending out crucial updates to support product needs • Maintain a holistic view of the end-to-end content readiness space to offer and inform business perspective on ad-hoc use cases to executives by constantly reevaluating the current end-to-end process • Operationalize the expedited media supply chain that includes 30+ cross-functional stakeholders to shrink delivery time by 75% by utilizing new software and creating and implementing a more efficient process • Ensure the successful delivery of product offerings through a multi-step end-to-end process by building, maintaining, and optimizing forms, reports, trackers and dashboards • On-board 100+ stakeholders in different departments with new processes, protocols, dashboards and run-books to enable scalable and repeatable operations by creating onboarding presentations and hosting hands-on trainings • Oversee daily cross-functional short-form content readiness operations from end-to-end • Identify and raise technical concerns for product offerings and services as they pertain to current processes and legal agreements by communicating deadlines and real-time technical issues to cross-functional stakeholders • Developed and implemented comprehensive data trackers for multiple stakeholders, enabling efficient tracking and analysis of critical information while ensuring data accuracy and integrity

Education

• Howard University

  Bachelor of Business Administration - BBA, Management Information Systems, General

  2015 — 2019