Sejal Naik

About Sejal Naik

I build technology organizations that create competitive advantage in e-commerce payments.• I lead AI tooling and engineering practices for Payments — placing strategic bets on AI-native development, delivering platform that power e-commerce payment acceptance at enterprise scale across 25+ countries, and driving vendor exit mandates through AI-accelerated delivery. I\'ve scaled organizations through growth and restructuring alike, maintaining delivery through both — because how you lead in adversity reveals more than how you lead in abundance.• I work at the intersection of strategy and delivery — partnering with C-suite leadership to identify the innovations worth betting on and translating them into engineering reality. My value is in shaping what\'s possible, not just executing what\'s decided.• Throughout my career I\'ve done this repeatedly — entered new domains, built deep expertise fast, assembled the team, and delivered. That pattern is deliberate, not accidental.

Experience

1. Global Head of Technology - Ecommerce Payments Acceptance Ai & Engineering Practices, Payments

   Citi

   Mar 2023 — Present · Jersey City, NJ, US

   Lead technology strategy and delivery for a strategic eCommerce payment acceptance platform operating across 25+ countries, with expanded mandate for AI Tooling Solutions and Engineering Practices across the broader Payments organization. • Expanded from API and Data platform ownership to full platform responsibility — payment processing, settlement, and reconciliation — within the first year, driven by delivery outcomes and business trust. • Drove significant year-over-year improvement in platform stability through architectural discipline and engineering rigor. • Among the first in the organization to identify and execute an AI-native vendor exit strategy — eliminating third-party licensing dependencies, delivering significant cost savings, and establishing the blueprint subsequently adopted across the broader organization. • Partner with senior leadership to develop AI strategy and operating model for the broader Payments organization — bringing both practitioner depth and strategic foresight on how agentic commerce and autonomous AI will reshape traditional payment infrastructure. • Designed and led enterprise-wide AI tooling adoption strategy for the Payments and wider organization — deploying advanced autonomous AI development tools to senior engineers and extending AI-assisted development capabilities across the broader engineering population. • Elevated engineering standards across global teams through hands-on technical leadership and deliberate capability building across geographies. • Continuously surface global innovation signals to product leadership — translating emerging market developments and technology trends into product strategy inputs that shape roadmap direction. • Lead 100+ engineers across geographies, partnering with C-suite leadership on AI strategy and innovation priorities.

Education

• National Institute of Technology Surat

  Bachelor's degree, Computer Engineering