Pratik Naik
Customer Success | SaaS | Cybersecurity
- Role
- Senior Customer Success Manager at Checkmarx
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Pratik Naik
Strategic & results-driven Customer Success & Value Realization leader with 14+…
Experience
Senior Customer Success Manager
Mar 2023 — Present
Checkmarx helps the world’s largest enterprises get ahead of application risk without slowing down development. We end the guesswork by identifying the most critical issues to fix and give AppSec the tools they need, all while letting developers work the way they want. From DevSecOps to developer experience, security and development teams can now work better together. That’s why 1700+ customers rely on Checkmarx to scan over 1 trillion lines of code annually, improve developer productivity by 50%, and deliver 2X AppSec ROI. Right after the sale, led seamless onboarding for customers by understanding their requirements, creating success plans, and ensuring solutions aligned with customers’ business goals.Acted as a Strategic Advisor, recommending tailored product features and best practices to accelerate customer time-to-value and optimize their use of solutions.Collaborated cross-functionally with Sales, Pre-Sales, Engineering, and Service teams to develop customized solutions, influence the product roadmap, and enhance overall customer value.Built and nurtured relationships with key decision-makers across all levels, including CISO, CIO, Security Heads, DevOps, Engineers, and Dev teams, aligning objectives to ensure successful outcomes.Utilized in-depth knowledge of Cybersecurity, AppSec, and Cloud Computing to drive customer engagement and influence solution recommendations.Fostered customer advocacy and referenceability, contributing to business expansion and increased customer loyalty.Conducting QBRs, frequent calls, and in-person meetings to track product adoption.Spearheaded customer success initiatives to drive business growth and ensure retention, maximizing the impact of Checkmarx solutions.Passionate about learning new technologies, focusing on expanding knowledge in cybersecurity and relevant industry trends.Engaging with partners and distributors in the region.Tracking everything and updating in the CRM/CSM tool.
Education
Dnyansadhna college
Bachelor of Science (BSc), Information Technology
2008 — 2011
Welingkar Institute of Management
PGDM, Operations Management
2012 — 2014
Vidya Niketan
SSC
Skills
- IT Service Management
- Team Management
- Service Delivery
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.