Nahid Niaz
IT Support Specialist @Middlesex University
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WORK HISTORY
IT Support Specialist @Middlesex University
EDUCATION
Middlesex University
Bachelor of Science - BS, Information Technology
ABOUT NAHID NIAZ
IT support professional with extensive experience in service desk operations and customer service, currently providing technical assistance to a large estate of students and staff. Skilled in troubleshooting, problem-solving, and delivering high-quality user support with a focus on efficiency and satisfaction.Proven leadership abilities, including successfully managing a project while overseeing a team of nine employees - ensuring timely delivery, clear communication, and effective collaboration. Adept at mentoring colleagues, optimizing workflows, and maintaining a customer-centric approach in fast-paced support environments.Always seeking new challenges, I combine technical expertise with strong interpersonal skills to drive seamless service experiences and foster positive user interactions.
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