Yashvardhan Ahluwalia
All things customer obsessed | Account growth & New Logo Acquisition
- Role
- Customer Success Manager at Skillsoft
- Location
- South Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Yashvardhan Ahluwalia
As your friendly neighbourhood Customer Success Manager, I\'m dedicated to simplifying how Skillsoft Customers can maximize their usage of the various platform that we offer. With nearly 10 years of experience under my belt, the art of relationship building emerges as my most prized skill—a talent that has not only won accolades from clients but has fundamentally shaped my approach to customer interaction. My journey is underpinned by strong communication skills and a naturally engaging personality, enabling me to navigate challenging conversations and foster lasting connections.My role has evolved to encompass crucial post-sales processes, including account nurturing, strategic upsells and cross-sells, enhancing customer satisfaction, providing live support, and managing invoicing & collections. This holistic view of the customer lifecycle, from acquisition to retention, allows me to deliver unparalleled customer experiences.A Computer Science graduate, my technical foundation was laid through prestigious internships with Schlumberger and IIT Delhi, where I honed my skills in software solutions to meet the evolving technological needs of organizations.Beyond my professional endeavours, I\'m passionate about sharing insights and experiences. An avid blogger, I\'ve explored the nuances of being an Indian Engineering student, and through my YouTube channel, F.U.P.R - Product Reviews For You, I dive into product reviews, further engaging with a broader audience.Let\'s connect to explore how we can drive success through effective Customer Success, Account Management, and new logo acquisition strategies.
Experience
Customer Success Manager
May 2024 — Present · Hyderabad, IN
Education
Sharda University
Bachelor of Technology (B.Tech.), Computer Science
2010 — 2014
Skills
- Databases
- Powerpoint
- Android Sdk
- Java
- Business Development
- Microsoft Sql Server
- Marketing Strategy
- C
- Programming
- Software Development
- Teamwork
- Web Content Creation
- Agile Methodologies
- Management
- Sql
- Microsoft Office
- C++
- Employee Training
- Mysql
- Requirements Analysis
- Microsoft Word
- Team Leadership
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