Nagore Santamaria

Team Manager @Gucci

London, GB

Promote a positive and professional team environment, motivating and inspiring the team to deliver outstanding client experience-Prominent figure on the floor, supporting and coaching where needed, ensuring a consistent client experience-Provide support and regular feedback to Client Advisors to ensuring their development is ongoing and their motivation and sense of belonging is high-Conduct regular and monthly performance conversations, discussing results and developing action plans-Translate strategic and business goals into concrete and individual actions-Build a loyal Clientele, leveranging all clienteling tools-Participate in attracting, recruiting and onboarding a high performing team-Manage the employee lifecycle of the client advisor both online through Workday and local platforms and oline through paper forms and documents-Partner with the Store Manager and Human Resources on employee relations issues to ensure eective resolution-Monitor my teamʼs adherence to company policies and procedures; follow up when needed-Support opening and closing of the store as Manager on Duty-Lead Store Morning Briefings as and when required, delivering key business communication and daily objectives-Develop and lead cross category and floor working, ensuring my team can and do sell all categories across all floors.

Royal Academy

Royal Academy of Dance (RAD)

Universidad del País Vasco/Euskal Herriko Unibertsitatea

Bachelor´s degree