Nagraj Naidu
Product Manager - Sterling Risq │ Project Manager │ IT Enabled Services (ITES)
- Role
- Global Services Engineer at First Advantage India
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
EngineeringView LinkedIn profile
Experience
Global Services Engineer
Nov 2024 — Present
Education
University of Mumbai
Commerce
1996 — 2004
University of Mumbai
Bachelor of Commerce (B.Com.)
Indian Statistical Institute
Six Sigma Black Belt
PMI Mumbai Chapter
PMP Foundation
Skills
- IT Service Management
- Change Management
- Management
- Call Centers
- Business Process Improvement
- Service Delivery
- Business Analysis
- Service-Level Agreements (Sla)
- Call Center
- Vendor Management
- Customer Experience
- Outsourcing
- Customer Satisfaction
- Training
- Mis
- Quality Assurance
- Bpo
- Performance Management
- Crm
- Quality Management
- Six Sigma
- Team Management
- Operations Management
- Customer Relationship Management (Crm)
- Transition Management
- Sla
- Business Process Outsourcing (Bpo)
- Process Improvement
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