Nagraj Naidu

Product Manager - Sterling Risq │ Project Manager │ IT Enabled Services (ITES)

Role
Global Services Engineer at First Advantage India
Location
Mumbai, MH, IN
LinkedIn followers
500 followers

Experience

  1. Global Services Engineer

    First Advantage India

    Nov 2024 — Present

Education

  • University of Mumbai

    Commerce

    1996 — 2004

  • University of Mumbai

    Bachelor of Commerce (B.Com.)

  • Indian Statistical Institute

    Six Sigma Black Belt

  • PMI Mumbai Chapter

    PMP Foundation

Skills

  • IT Service Management
  • Change Management
  • Management
  • Call Centers
  • Business Process Improvement
  • Service Delivery
  • Business Analysis
  • Service-Level Agreements (Sla)
  • Call Center
  • Vendor Management
  • Customer Experience
  • Outsourcing
  • Customer Satisfaction
  • Training
  • Mis
  • Quality Assurance
  • Bpo
  • Performance Management
  • Crm
  • Quality Management
  • Six Sigma
  • Team Management
  • Operations Management
  • Customer Relationship Management (Crm)
  • Transition Management
  • Sla
  • Business Process Outsourcing (Bpo)
  • Process Improvement

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Nagraj Naidu — Global Services Engineer at First Advantage India in Mumbai, MH, IN | Unifers