Naghma Qureshi

About Naghma Qureshi

With over 19 years of experience in organizing, executing, and managing large-scale projects under accelerated timelines, I have successfully taken on roles as both a Service Delivery Manager and Program Manager. As a Service Delivery Manager, I ensured the effective and efficient delivery of services to meet the needs of clients and stakeholders. Acting as the key liaison between the service provider and the client, I ensured expectations were met, and service levels were consistently maintained. My role encompassed overseeing service delivery processes, managing client relationships, and ensuring strict adherence to service level agreements (SLAs). I was also responsible for identifying areas of improvement in service delivery and implementing strategies to enhance service quality. With a strong blend of technical knowledge, project management expertise, and exceptional interpersonal skills, I navigated the complexities of service delivery to drive optimal outcomes. I contributed to client and project growth through strategic partnerships, innovation, and staying abreast of the latest technological solutions. By fostering strong relationships and continuously exploring new technologies, I was able to drive impactful improvements in service delivery, ensuring that clients receive cutting-edge solutions that aligned with their evolving needs. As a Program Manager, I have successfully managed programs aligned with business objectives to drive organizational performance. I oversaw and coordinated various projects and strategic initiatives across the organization and played a key role in driving organizational change through agile transformations. I ensured the effective planning, execution, and tracking of programs by understanding how projects fit into the client organization and, more importantly, how they could be executed simultaneously to align with the company’s strategic goals. Leveraging my knowledge of Scrum and Kanban frameworks, I applied an iterative approach to manage software development projects, focusing on continuous releases and incorporating customer feedback with each iteration. My primary objective as a Program Manager was to achieve long-term business goals, driving initiatives that deliver enduring benefits and unlock new capabilities for the organization.

Experience

1. Sr Program Manager

   Wipro

   Jul 2022 — Present · New York, NY, US

   Deliver projects and services using the appropriate agile project management methodology, learning & iterating frequently.Develop or update project plans for information technology projects including information such as project objectives, technologies, systems, information specifications, schedules, funding, and staffing.Analyze client requirements, set delivery priorities, and make schedule adjustments to meet timely delivery goals.Identify customer’s business flow and gap analysis, provide recommendations in key strategic areas involving competitor performance.Develop enhancements, system documentation, and production support. Implement procedures for quality improvement and development.Work closely with the Project Managers to ensure the quality & completion of the projects. Analyze and troubleshoot delivery issues in a timely fashion.Ensure timely execution of all projects by collaborating with cross functional teams.Oversee weekly activities of delivery team and provide direction and guidance as needed.

Education

• Nagpur University

  BE, Power Electronics

Skills

• Operating Systems
• Microsoft Exchange
• Antivirus
• Dns
• Vmware
• Http
• IT Operations
• System Administration
• Storage
• Tcp/Ip
• Customer Insight
• Network Security
• System Deployment
• Vendor Management
• Servers
• Itil
• Smtp
• Network Administration
• Product Support
• Routing
• Firewalls
• Troubleshooting
• Security
• Software Installation
• Iis
• Networking
• Solution Architecture
• San
• Switches
• Process Improvement
• Tcp/Ip Protocols
• Service Delivery
• Technical Support
• Team Management
• Disaster Recovery
• Vmware Esx
• IT Service Management
• Data Center
• Incident Management
• Testing