Nageswar Sheelam

About Nageswar Sheelam

I\'m a seasoned IT professional with over a decade of experience in Information Technology and Network Services. My journey has taken me through various roles and organizations, each contributing to my growth and expertise.In my current role as Head Service Delivery Operations of Information Technology at Teleperformance, I\'m focused on leveraging cutting-edge technology to deliver exceptional customer experiences. It\'s a role that challenges me daily and keeps me driven to provide innovative solutions in the ever-evolving tech landscape.My previous experience at Novartis as a Service Delivery Lead in Network Services and as a Regional Service Operations Manager at Eaton, equipped me with the skills to manage complex networks and operations. During my time at DXC Technology, I honed my consulting skills, which have been instrumental in driving transformation across different organizations.I\'ve worked with multinational companies such as HP, Tata Consultancy Services, and Wipro, where I integrated multiple telephony infrastructures and ensured seamless transitions to new technology, making a direct impact on operational efficiency.As an IT Analyst at Tata Consultancy Services and a Systems Engineer at Wipro, I adopted best practices and delivered voice services, ensuring quality and adherence to SLAs. During my tenure as a Networking Engineer at HCL Technologies, I excelled in network configuration, troubleshooting, and customer training.My career has been built on a foundation of ITIL best practices, process improvement, and delivering quality service to clients. I\'m dedicated to fostering team growth and implementing continuous improvement plans.I\'m passionate about staying at the forefront of technology trends, driving operational excellence, and optimizing network services. Let\'s connect and explore opportunities for collaboration, knowledge sharing, and meaningful conversations.

Experience

1. Head of Service Delivery - Infrastructure and Services

   TP

   Oct 2023 — Present · Hyderabad, IN

Education

• JNTUH College of Engineering Hyderabad

  Bachelor of Technology (B.Tech.), ECE

  2005 — 2009

• JNTUH College of Engineering Hyderabad

  Master of Technology - MTech, VLSI Design

  2012 — 2014

• Govt Inst Of Electronics, Sec'Bad

  Diploma in ECE, Electrical, Electronics and Communications Engineering

  2001 — 2004