Nagesh Tadi

Team Manager @Cognizant

Hyderabad, IN

Leading a ticket handling customer support team of 5 team leads and 120+ HC across India and Philippines, observing their day to activities• Tracking and managing headcount details based on the client requirement• Implemented various Continuous Improvement Methods to Streamline Operations and increase overall efficiency, executing cost-effective projects in line with organizational cost reduction goals• Demonstrating and leading diverse talent within a team, work cross-functionally, and building consensus on difficult issues• Hiring the skilled people and providing proper coaching• Collaborating with Line of Business leaders to define key performance indicators (KPIs) and establish benchmarks for success• Collaborating with clients to understand information needs and ensure Operations meet organizational and client requirements• Conducting 1:1’s with the associates as well team leads• Working with support functions such as Training, Quality, Business excellence, MIS, contributing to the overall growth of the process• Preparing the client invoices on monthly basis• Capability in leading end-to-end operations, such as client management, people management, meeting the SLA targets, trainings and QA management• Identifying risks & implementing mitigation strategies to guarantee success• Collaborating with different projects and teams to identify data sources and streamline the data

Osmania University

Bcom Computers