Nagendra Velagapudi
Business Systems Analyst @Verizon Business
Signup · Get unlimited contacts
WORK HISTORY
Business Systems Analyst @Verizon Business
Involved in New Product, Data Migration, and Enhancements related business requirements.• Act as Product owner for One of the SAFe Domain teams for the Operations team.• Review Process gaps with Domain and Process teams.• Part of SDLC in 3 software methodologies (SAFe, Agile, and Waterfall Methodology)• Prepare Process Diagrams in Lucid and Visio to review with users.• Defining EPIC, Feature, user stories along with acceptance criteria.• Dev ops tools utilization in SDLC process (Confluence, Jira, and Rally)• Build Stories based on needs for MVP (Most Viable Product), FOA (First Office Application) and GA (General Acceptance)• Assisting the scrum/product development team to meet the objectives of each sprint.• Monitor Postproduction issues and Incorporate Learning in future requirements• Utilize ServiceNow to create and track AYS tickets for escalation user support.• Developed training materials and M&P (Methods and Process) to ensure Users are fully understanding for newly developed product usage.• Coordinated User Acceptance Testing with end users and ensuring adequate training was given to the users.• Conduct data integrity analysis of the LD ULH Network and systems.• Build reports in third-party software Service now for All Trouble tickets.
EDUCATION
KL University
Bachelor of Technology - BTech
Colorado Outward Bound
Instructor development certification, Entry level guide
Alliant University
Master of Business Administration (M.B.A.), Finance and Financial Management Services
ABOUT NAGENDRA VELAGAPUDI
I am a Senior Business Analyst at Verizon Business, serving as a product owner and strategic liaison between engineering and operations teams to deliver efficient, scalable, and business-aligned solutions.I bring strong expertise in ServiceNow platform administration and optimization, including building and maintaining user profiles, workflows, dashboards, and access controls, while proactively managing support tickets and improving employee workflows.My experience spans circuit provisioning, detailed engineering, and database validation, supported by advanced skills in requirements gathering, JAD facilitation, and gap analysis. I have led initiatives across new product launches, system enhancements, and large-scale data migrations within SAFe, Agile, and Waterfall environments.I hold an MBA in Finance and Financial Management Services from Alliant International University and am driven by a results-oriented, customer-focused mindset. I am passionate about leveraging technology, data, and process optimization to drive operational excellence, business growth, and exceptional customer experiences.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.