Nagendra Tiwari

About Nagendra Tiwari

Industry Executive with proven track record in helping businesses innovate, transform, implement, and manage enterprise systems to increase customer satisfaction, gain competitive edge, shorten time to value, improve operational efficiency, and reduce total cost of ownership.Directed and oversaw a P&L of $200M in revenue and 1500 employees, managed new business development, and organic account growth. Over two decades of experience in information technology management consulting, Implementation, development and maintenance for a range of SaaS, on-prem, on-cloud packaged and custom enterprise applications: ERP Systesm; BI and data analytics; cognitive and AI solutions such as SAP S/4, ECC, Oracle Cloud ERP, R12, ServiceNow, Informatica, IBM Watson, Salesforce, Workday.Sharing thought leadership and bringing subject matter experts to bear to help clients solve business problems, innovate and optimize. Achievements • Over the years, sold and serviced numerous global outsourcing engagements, bringing an average of 30% cost savings to enterprise clients. Generated sales and multi-year revenue upward of $750M• Consistently delivered 12% year-over-year revenue growth on a $100M+ portfolio• Received numerous awards for exceeding industry sales, revenue, profit targets, client satisfaction and overall performance• Operationalized a global team of IT professionals in US, India, and Philippines in 3 months to manage packaged apps like SAP, Salesforce and custom applications, DB, middleware, achieving 35% reduction in total cost of ownership, for a strategic Telco client• Improved application development and maintenance productivity by 10% annually through continuous improvement, process re-engineering, DevOps, automation, and AI solutions• Fully digitized and automated the indirect procurement process, reducing the approval workflow cycle from 2 weeks to 2 days for a Bio-Tech client

Experience

1. Managing Director Consulting & Application Management Service

   Deloitte

   Jan 2020 — Present · San Francisco, CA, US

   Sales & Delivery of IT Transformation, Professional Services & Application Management Services:• ADM Leader for Tech Industry client portfolio of $250M in sales and $175M in Revenue• SaaS solution delivery and maintenance (SAP S/4 cloud, Oracle Cloud, ServiceNow, Workday)• Application Maintenance and App Upgrades for SAP S/4, Oracle Cloud, ServiceNow suite of applications for various Technology industry clients• Application migration to cloud and App rationalization• AI/GenAI solutions across business processes• Collaboration across functions: sales, delivery, product engineering to enhance product based on client feedback and experience

Education

• Zaporizhzhya National Technical University

  MS Mechanical Engineering, Machine Tool Design and Production Technology

  1983 — 1989

• Jamnalal Bajaj Institute of Management Studies (JBIMS)

  MBA, Finance

  1993 — 1996

• St. Annes High School

  High School

  1972 — 1980

Skills

• Customer Relationship Management (Crm)
• Service Delivery
• Global Delivery
• Management Consulting
• IT Outsourcing
• Erp
• Program Management
• Governance
• Business Process Improvement
• Enterprise Resource Planning (Erp)
• Sap Products
• Sap
• Team Building
• Management
• Crm
• Vendor Management
• Pmp
• Leadership
• Outsourcing
• Business Process
• Project Management
• IT Strategy
• Offshoring