Nagendra Singh Chauhan

About Nagendra Singh Chauhan

Managerial capacity within the areas of \"Operations and Process Excellence\" With over 13 years of diverse experience, including international exposure, I have a strong track record of driving operational efficiency, enhancing process performance, leading high-performing teams, and managing cross-functional initiatives aligned with strategic business objectives. KEY COMPETENCIES- • Operational Leadership: Proven expertise in leading international and domestic operations across cross-functional teams, delivering sustainable outcomes and measurable performance improvements. • Business Process Improvement: Skilled in driving efficiency and innovation by leveraging entrepreneurial vision, technological insight, and strong relationship management to enhance customer support, foster revenue growth, optimize marketing and purchasing strategies, and increase productivity while reducing costs. • Performance Monitoring: Adept at tracking and analyzing key performance indicators (KPIs), including response time, resolution rate, and customer satisfaction, to drive continuous improvement. • Customer Experience Management: Committed to delivering exceptional customer satisfaction and loyalty through effective issue resolution and service excellence. • Strategic Management: Extensive experience in credit and control, resource and manpower management, process optimization, planning and budgeting, regulatory compliance, risk management, warehouse and inventory control, vendor relations, and supply chain management. • Commercial Acumen: Skilled in business development, critical commercial analysis, and problem resolution to achieve business objectives and drive growth. • Quality Assurance: through strategic planning, implementation of client-specific quality procedures and coordination with cross-functional teams to enhance operational efficiency. Professional Skills- • Salesforce & Cred Panel • SAP & CRM System Expertise • Warehouse Management • Vendor & Inventory Management • Logistics & Transportation Planning • P&L, Budgeting & Commercial Control • Risk management & Compliance Reporting • Team Leadership & Training • Sales & Distribution Management • Forecasting & Demand Planning • Compliance & Risk Management • Team Leadership & Stakeholder Coordination. Awards & Achievements- • Best Employee of the Year – 2017 -Renault Cars. • Certificate of Completion, “Through the Customers’ Eyes”, Jan 2018 –Renault Cars. • 2nd Position – Job Knowledge Quiz (Global), May 2023 – Sobek Auto (OLX) • R&R Award Recipient, 2023 – Sobek (OLX) • Zero compliance & Consistently Growth.

Experience

1. Operations Leader - Pan India

   Olx Autos

   Jul 2021 — Present · Gurugram, IN

   Leading the Pan India Business Operations.

Education

• Hemwati Nandan Bahuguna Garhwal University

  Engineering in "Bachelor Science of Information Technology" - 2010 Batch pass out.