Nagendra Kumar Rayudu

About Nagendra Kumar Rayudu

A dynamic professional with around 30 years of rich experience in Core Banking Solution implementation, UAT, Project Management, Conflict Management, Risk Mitigation, and forecasting for the Domains such as Banking & Financial services.25 years of experience in Core Banking domain and strong knowledge on Banking & financial services.Developed the Core Banking Solution from scratch for Apex banks, Urban Co-operative Banks & Credit Societies in India.Expertise in handling SDLC projects within the time & cost parameters. Adept in end-to-end development of software products from requirement analysis to system study, designing, coding, testing, de-bugging, documentation and implementation.Managing the Professional support group of 50 Implementation / support engineers, which supports a vast clientele of nearly 120 branches of nationalized / Co-operative banks across India.Implementation of OMNIEnterprise Core Banking Solution, IRIS Core Banking Solution, Intellect Core Banking Solution in various banks. Adept in end-to-end development of software products from requirement analysis to system study, designing, coding testing, de-bugging, documentation and implementation.Successfully handled the clients like APEX Banks, DCC Banks, RRB\'s and other Co-operative Banks.Excellent communication, leadership and interpersonal skills with proven abilities in resolving complex software/ application related issues.Managing end to end Core Banking application development and process migration projects from conceptualization and visualization to technology mapping and final execution of Core Banking projects.Managing and leading team members; allocating resources among team members and guiding team members during the project, till final delivery.

Experience

1. Director of Customer Success

   Indihood

   Feb 2025 — Present · Hyderabad, IN

   Strategic leadership role focused on ensuring customers achieve maximum value from the company’s products or services, thereby driving retention, growth, and advocacy. Customer Relationship Management,Customer Retention & Growth,Strategy & Leadership,Onboarding & Adoption,Customer Health Monitoring.Cross-Functional Collaboration • Work closely with: • Sales → for seamless handover of new clients. • Product → to feed customer insights into product roadmap. • Support → for faster resolution of customer issues. • Marketing → for customer advocacy programs (case studies, references).Customer Advocacy & Feedback • Build customer advocacy programs (advisory boards, champions). • Collect structured customer feedback and share with Product/Leadership. • Represent the Voice of the Customer (VoC) in internal strategy meetings.Financial & Commercial Role • Collaborate with Finance and Sales on contract renewals, pricing discussions, and expansion opportunities. • Ensure profitability from the customer portfolio.

Education

• Z.P.P.High School, Palagummi

  SSC

  1988 — 1988

• Sikkim Manipal University, Gangtok

  Master of Business Administration - MBA, Information Technology

  2010 — 2011

• Tagore Convernt High School, Kakinada

  SSC

  1978 — 1987