Nagendra Jayaram
Technical Advisor at Microsoft
- Role
- Sr Technical Advisor at Microsoft
- Location
- Bengaluru, IN
- LinkedIn followers
- 500 followers
About Nagendra Jayaram
Experienced Support Escalation Engineer with a demonstrated history of working in the computer software industry. Skilled in Customer Support, Technical Support, Software Development Life Cycle (SDLC), Visual Studio, and SharePoint. Strong information technology professional with a Bachelor\'s degree focused in Electronics and Communications Engineering from Dr. Ambedkar Institute Of Technology.
Experience
Sr Technical Advisor
Aug 2018 — Present · Bangalore, IN
In my role at Microsoft, I work with enterprise and partner accounts to strengthen their Microsoft 365 and Azure operational ecosystem through advisory, escalation management, automation, and proactive service excellence- Managed technical engagement for large enterprise customers (10K+ seats), improving adoption, governance, and stability across Microsoft 365 workloads- Improved case-resolution efficiency by 20–25% through advanced triage and collaborative escalation strategies- Enabled a 15% CSAT increase for enterprise accounts by driving structured engagement, readiness, and customer-success programs- Reduced escalation volume by 10–12% by designing targeted readiness workshops and refining operational processes- Developed PowerShell/Power Automate workflows that eliminated manual work—saving hundreds of hours annually- Implemented DPE Assist automation (Power Apps + Power Automate), delivering an 80% reduction in processing time for onboarding and scheduling workflows- Contributed to the Trellis AI Platform by enabling proactive insights for cases, generating 89+ hours of daily efficiency across engineering and support teams- Partnered with product teams to deliver high-impact feedback that shaped M365 feature enhancements- Received Microsoft Spotlight Awards (2021, 2024), ACE Individual Award (2019), and Pulse Culture Award (2022) for technical leadership and customer impact.
Education
Manipal University
Master of Science - MS
2008 — 2010
Camebridge English High School
Matriculation
1989 — 2000
Dr. Ambedkar Institute Of Technology
Bachelor's degree
2003 — 2006
Mei Polytechnic
Diploma
2000 — 2003
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