Nagendra Babu
An experienced professional with notable experience as a Mainframe Production Support at Tech Mahindra Hyderabad, India
- Role
- Mainframe Production Support at Tech Mahindra
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Nagendra Babu
An expert in IT with 9 ears of experience in development, testing, and production support. I have experience in requirement analysis, software development, unit testing, upkeep, and documentation. I am knowledgeable of tools like Changeman and File Manager as well as mainframes (COBOL, JCL, and DB2).I have Utilizes knowledge of the production support environment, problem-solving skills, and leadership in shift operations. I have a comprehensive understanding of project life cycles, including the waterfall paradigm. I have proven experience in a range of industries, including healthcare, insurance, and telecommunications. I have proven expertise in deployment automation, Continuous Monitoring & Inspection, and testing. I have strong analytical, problem-solving, communication, and coordination abilities, as well as the flexibility and capacity, to adjust to shifting corporate goals.
Experience
Mainframe Production Support
Dec 2022 — Present · Hyderabad, IN
Provided 24/7 on-call production support for KS batch cycle, including monitoring, abend resolution, job dependency tracking, dataset validation, and SLA adherence.Proactively identified downstream risks in batch processes, coordinated with dependent teams, and ensured timely resolution to prevent business disruption.§ Performed detailed root cause analysis (RCA) for recurring abends and raised change requests for permanent fixes, ensuring controlled migration into production.§ Coordinated release and deployment activities including version control, code reviews, and approvals through repository and change management tools.§ Managed critical incidents in daily EOD batch, reconciled results with business expectations, and provided timely updates to stakeholders during high-impact events.§ Collaborated with onshore teams and business stakeholders to address queries, provide regular updates, and ensure smooth operations in a 24/7 support environment.§ Created and maintained SOPs/knowledge base for recurring issues, enabling faster resolution and efficient onboarding of new team members.§ Contributed to process improvement initiatives by reducing repetitive tasks and improving stability in batch processing.
Education
Jawaharlal Nehru Technological University, Kakinada
Bachelor of Technology - BTech, Computer Engineering
2009 — 2013
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