Nagender Nimmala
Senior Program Leader | Product Launch Readiness & Process Automation | Bridging Product, Tech & Operations to Deliver Scalable Customer Impact | Global Operational Excellence | Lean Six Sigma Black Belt
- Role
- Wwcs Continuous Improvement Sr Manager at Amazon
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Nagender Nimmala
Senior Program and Continuous Improvement Leader with 19+ years at Amazon driving large-scale operational transformation and high-impact product launches across global Customer Service organizations. Proven track record of delivering $15M+ in annual savings, leading programs impacting 300M+ customers, and building scalable mechanisms that strengthen operational readiness before and after launch. Experienced in partnering with Product and Tech teams to identify critical product and process gaps, drive cross-functional alignment, and ensure launch readiness at scale. Known for turning complex challenges into structured, data-driven programs that deliver measurable financial and customer impact. Recognized for building strong improvement cultures, mentoring program managers (80% promotion rate), facilitating global Kaizens, and sustaining 15–20% YoY efficiency gains through disciplined execution and stakeholder alignment. Trusted by senior leadership for calm ownership, clarity in ambiguity, and consistent delivery of results.
Experience
Wwcs Continuous Improvement Sr Manager
Apr 2023 — Present · Hyderabad, IN
Lead global product-launch readiness and transfer-reduction programs impacting 310M+ customers across NA, EU, Middle East, and APAC. Partner with Product and Tech teams to identify launch risks, close product/process gaps, and drive scalable go-live readiness. Influence senior leadership across Quality and Operations to implement standardized governance and performance controls.Key Achievements:• Identified and resolved 16 critical product gaps in 3 weeks for the global product launch, preventing large-scale customer defects. • Improved APAC transfer rate by 1,758 bps (32.66% → 15.08%) through structured root-cause and quality interventions. • Delivered 1,883 bps improvement in the Middle East and significant reductions across India, Australia, and Singapore. • Built a scalable launch-readiness framework (customer journey mapping + quality audits + stakeholder workshops) now reusable for future launches. • Influenced senior leadership using FMEA-based analysis to address system-driven transfer issues and drive 6.5 million dollars impact.
Education
Osmania University
Bachelor's degree
Indian Statistical Institute(SQC & OR)
Six Sigma Certification
Skills
- Project Management
- Distributed Systems
- Cloud Computing
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