Mark Nagelvoort

About Mark Nagelvoort

Mark Nagelvoort is widely recognized as pioneering software administration systems within the Extended Warranty and F&I Product industry. He is a seasoned executive who has dedicated 30+ years to creating platforms that help the world’s TPAs, OEMs, and Insurers automate administration processes effortlessly. Mark specializes in using his expansive knowledge to help customers establish all phases of their extended warranty programs including sales, policy and claim administration, risk management, and offshore reinsurance within our PCRS software.He started his career working with advanced consulting practices at Arthur Young & Company (Ernst & Young). Mark’s first major client was a company who acted as the insurer for American Warranty Corp, a pioneer F&I administrator which made him realize there was a tremendous opportunity to automate and streamline the full lifecycle of a TPA’s administration processes. This motivated him to start his first software company when he was 23 called NAT Inc. At NAT, Mark and his team built the SCS Auto platform, which was later acquired by Dealertrack. He stayed on as President of the NAT division of aftermarket services before founding PCMI Corporation and introducing his new and improved, Policy Claim and Reporting Solutions™ (PCRS) administration platform to the market.Under Mark’s leadership, PCMI has grown exponentially from its original 3 employees in 2012, to a robust team comprised of over 200 global team members in our U.S, Poland, and Thailand offices. Mark’s guiding principle during this ambitious expansion is based on this quote from a thought-leader he admires, Zig Ziglar: “You can get everything in life you want, if you will just help enough people get what they want.”

Experience

1. Executive Chairman & Founder

   PCMI

   Jan 2026 — Present

   Focuses on long-term strategy, M&A opportunities, and deepening key relationships across the F&I ecosystem to support PCMI’s continued growth and evolution.

Education

• Northern Illinois University

  Master of Science, Computer Science

• Northern Illinois University

  Bachelor of Science, Computer Science

Skills

• Strategy
• Mergers & Acquisitions
• Entrepreneurship
• Team Building
• Sales
• Pricing
• Insurance
• New Business Development
• Sales Management
• Account Management
• Business Development
• Retail
• Strategic Planning
• Executive Management
• Business Planning
• Competitive Analysis
• Extended Warranty
• Selling
• Start-Ups
• Strategic Partnerships
• Sales Process
• P&L Management
• Customer Relationship Management (Crm)
• Product Development
• Marketing
• Crm
• Cross-Functional Team Leadership
• Marketing Strategy
• Leadership
• Sales Operations
• Customer Retention
• Consulting