Lawrence Nagazina

Senior Client Support Services Analyst

Role: Senior Client Support Services Analyst at Stryker
Location: Orlando, FL, US
LinkedIn followers: 500 followers

About Lawrence Nagazina

A highly detail-oriented and organized individual with fifteen plus years work experience in customer service sectors, a Master’s degree in Hospitality Management, and a Bachelor’s degree in Marketing & Management. Having consulted more than 80 hotels in 30 states and eight different countries over the past 11 years, including prior work experience in the luxury hotel market; I have learned the importance of service, flexibility, and teamwork. I am passionate about delivering the highest level of service through personalizing, understanding, and exceeding customer needs; fundamentally creating the ultimate guest experience.

Experience

Senior Client Support Services Analyst
Stryker
Nov 2024 — Present · Orlando, FL, US

Education

Florida International University
Master of Science, Hospitality Management
2009 — 2010
Kutztown University of Pennsylvania
Bachelor of Science in Business Administration, Marketing, Management
2004 — 2008

Skills

Hotel Management
Adobe Photoshop
Micros
Pre-Opening
Photoshop
Event Management
Bartending
Regression Testing
Microsoft Office
Microsoft Excel
Agile Methodologies
Front Office
Hotsos
Management
Ios
Opening Hotels
Office 365
Hospitality Consulting
Active Directory
Windows Server
Microsoft Outlook
User Acceptance Testing
Opera
Android Testing
Hospitality
Resorts
Mobile Applications
Scrum
Customer Service
Training
Hospitality Management
Agile Testing
Windows
Rex
Hospitality Industry
Troubleshooting
Agile Web Development
Scaled Agile Framework
Technical Support
Property Management Systems

Contact information

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Work email
•••••@stryker.com
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Current company

Stryker

Medical Equipment Manufacturing · 52K employees · Kalamazoo, MI, United States

Stryker is a global leader in medical technologies and, together with our customers, we are driven to make healthcare better. We offer innovative products and services in MedSurg, Neurotechnology and Orthopaedics that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. More information is available at stryker.com and careers.stryker.com. Facts: ● 2024 Sales: $22.6 billion ● Industry: Medical Instruments & Supplies ● Employees: 53,000 worldwide ● 44+ Manufacturing and R&D Locations Worldwide ● $1.5 billion spent on research and development in 2024 ● ~14,200 patents owned globally in 2024 ● Products sold in ~75 countries ● Fortune 500 Company ● 9 consecutive years as one a World's Best Workplace Stryker’s social media community guidelines: https://www.stryker.com/content/m/legal/social-media-community-guidelines/en/index.html Notice Regarding Employee Conduct on Facebook/LinkedIn Meta/LinkedIn does not permit employers to verify or validate “employees” in the (META: “Works at” LinkedIn: “Experience”) section of users’ profiles. Please be aware that the views expressed by individuals on their personal accounts and do not necessarily represent the views of our company. If you encounter any issues with a person claiming to be our employee, we recommend using the “Report Profile” feature. If you’d like to report concerns to our Ethics Hotline, you may do so at: https://app.convercent.com/en-us/LandingPage/b6bb4e84-9fcb-ea11-a974-000d3ab9f296

stryker.com

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