Nagarjuna

About Nagarjuna

Experienced Head Operations for 18+ years with a demonstrated history of working in the financial services industry. Having vast experience in back end operations and have excellent competency skills and always “can do“ type of attitude. Have a deep understanding of the operation process and systems and Skilled in Operation Management, Data management and Management. Strong operations professional with an Executive MBA focused in Finance from Christ College - Bangalore.

Experience

1. National Ops Manager

   Varthana

   Apr 2022 — Present · Bengaluru, IN

   Ensured full adherence to RBI/NBFC guidelines and internal credit policies during disbursement phases with zero-error records in compliance checks.2. Streamlined collaboration among Sales, Credit, and Legal departments to remove bottlenecks in loan processing workflows. Serviced loans onboarded from the LOS through Auto Presentation, handling Foreclosures, Part-Payments, and Cancellations efficiently.4. Conducted timely reporting of commercial and consumer loans to credit bureaus while managing dispute resolutions effectively.5. Administered credit insurance for applicable loans, guaranteeing policy coverage and swift claim settlements when necessary.6. Initiated process re-engineering that led to significant reductions in turnaround time alongside improved customer onboarding experiences.7. Implemented performance tracking through SLAs and KPIs to support ongoing operational excellence efforts.8. SOP & Process Development: Build and implement Standard Operating Procedures (SOPs), ensuring consistency, efficiency, and scalability across all operations.9. Tech-Driven Lending: Drive the implementation of technology solutions to streamline processes, improve customer experience, and reduce operational costs

Education

• Bangalore University

  BCOM, Commerce & Business

  2006 — 2009

• Christ University, Bangalore

  Executive MBA, Finance

  2010 — 2012