Nagaraju Lonka
Working as Sr. Process Executive at Infosys
- Role
- Sr Process Executive at Infosys
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Nagaraju Lonka
I am a Sr. Process Executive with over 2 years of experience in order management, customer service, and operations. My expertise lies in optimizing workflows, driving operational efficiency, and delivering exceptional customer experiences. I have a strong track record of collaborating across cross-functional teams—including finance, logistics, and sales—to ensure smooth order processing and timely delivery.Currently, I am working with VL Everest (Microsoft) through Infosys, where I manage customer orders for the EMEA region and consistently ensure that cases are processed within SLAs while maintaining high accuracy. I have also contributed to the development of Standard Operating Procedures (SOPs) and training programs for new team members. My role has further involved providing weekend support and adhering to project guidelines.Previously, I was an Associate at Amazon with Platify in Bengaluru, where I gained hands-on experience in troubleshooting order management systems, resolving customer issues, and leading teams to drive efficiency. I also analyzed order metrics, collaborated with departments to optimize inventory, and ensured that processes complied with company policies and industry standards.With a Bachelor’s degree in Computer Science from Kakatiya University, I’m constantly seeking ways to leverage my technical skills and operational expertise to contribute to both customer satisfaction and business growth.
Experience
Sr Process Executive
May 2025 — Present · IN
Handled most of the cases to EMEA region. • Ensured to process all cases within SLA and accuracy. • Involved in providing training for new joiners to the team. • Adhered to the business requirements for extended hours, support and weekend support. • Adhered to project guidelines and process guidelines while processing cases. • Involved in preparation of SOP’s and creating documentations for new updates received to the process
Education
Kakatiya University
Bachelor of Science - BS
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