Nagaraju Bandari
Real Time Analyst | Workforce Management | Operations Support | Intraday Specialist | VERINT | Genesys | 5+ Years of Experience in the Industry.
- Role
- Workforce Management Analyst at IntouchCX
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Nagaraju Bandari
Detail-oriented real-time analyst with a proven track record of optimizing operational efficiency through the timely analysis of data and implementation of strategic solutions. Proficient in monitoring and interpreting real-time performance metrics, identifying trends, and making data-driven recommendations to enhance overall productivity. Strong communication skills and ability to collaborate seamlessly with cross-functional teams to ensure prompt decision-making and effective problem resolution. Adept at leveraging advanced analytics tools to provide actionable insights, contributing to a dynamic and agile work environment.
Experience
Workforce Management Analyst
Jan 2022 — Present · Hyderabad, IN
As a real-time analyst, I monitor real-time queue and adherence to ensure SLA and response times are met. Evaluating peaks in customer interaction volume to respond to any fluctuations. Solicit extra hours or voluntary time off where applicable, to ensure staffing meets forecasted volumes for clients. Generate reports to update management on performance, agent adherence, and production.
Education
Malla Reddy Engineering College
Bachelor of Technology - BTech
2015 — 2018
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