Nagarajan Balakrishnan

About Nagarajan Balakrishnan

I am a Technical Leader at Cisco specializing in designing and delivering…

Experience

1. Technical Leader (Feb 2021 Present) Senior Software Engineer (Apr 2013 Feb 2021)

   Cisco

   Apr 2013 — Present · Richardson, TX, US

   Delivering enterprise-scale communication solutions with a strong focus on microservices architecture, REST API development, observability, and enterprise telephony systems. Recognized for combining hands-on engineering expertise with architectural leadership to deliver scalable, resilient solutions.• Drove observability initiatives to proactively detect and resolve issues across critical microservices, improving reliability and customer experience. • Led AI initiatives, integrating LLM models and RAG architectures to analyze logs, identify root causes, and reduce engineering investigation time. • Technically led enterprise and online offers for customers, delivering subscription management, enhanced usage reporting, and accurate, scalable invoicing solutions to support global operations. • Architected and developed microservices for subscription management, powering core workflows in Cisco WebEx Calling. • Designed and implemented RESTful APIs for subscription lifecycle, invoicing, and taxation, with well-defined application and database layers. • Designed and delivered multiple high-impact features that added significant value to enterprise and online offers, strengthened product competitiveness, and enhanced overall business potential. • Led end-to-end development of desk telephony applications focusing on secure client–server interactions, serviceability, accessibility, and customization. • Translated high-level requirements into detailed technical flow diagrams and specifications, collaborating with architects and cross-functional teams. • Championed modular, scalable, and resilient design practices, mentoring engineers and conducting code reviews to maintain quality standards. • Delivered solutions optimized for cloud, on-premise, and hybrid deployment models with a focus on performance and maintainability.

Skills

• Software Design
• Cisco Devices
• Multimedia
• Algorithms
• Dvb
• Group Dynamics
• Tablet Pc
• Embedded Systems
• Software Project Management
• Android
• Dsp
• C++
• Digital Signal Processors
• Technical Leadership
• C
• Optimization
• Android Development
• Linux Development
• Mpeg2
• Wireless
• Linux
• Porting