Nagaraj Maratha
Experienced in fintech support with expertise in financial services, business support, and back-office operations.
- Role
- Associate at Angel One
- Location
- Mangaluru, KA, IN
- LinkedIn followers
- 500 followers
About Nagaraj Maratha
Accomplished Process Executive with 1.5 years of distinguished experience in banking and…
Experience
Associate
Feb 2024 — Present · IN
Angle One Brokerage- Ensure quick and efficient resolution of customer queries and grievances through email and phone communication channels- Identify customer needs, clarify information, and provide appropriate solutions to enhance customer satisfaction and loyalty- Execute trades on behalf of customers in accordance with established policies and procedures to facilitate smooth transactions- Maintain a deep understanding of brokerage products, services, and market trends to effectively address customer inquiries and provide tailored assistance- Collaborate with cross-functional teams to escalate complex issues and ensure timely resolution, prioritizing customer satisfaction and retention- Uphold compliance with regulatory requirements and company guidelines while handling customer interactions and executing trades- Continuously seek opportunities for process improvement and contribute to the enhancement of customer service standards and operational efficiency- Provide proactive support and guidance to customers, empowering them to make informed decisions and navigate the brokerage platform effectively.
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