Nagaraj Mahagaon
Executive Customer Service Representative (Order Management)
- Role
- Executive Customer Service Representative at Molex
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Nagaraj Mahagaon
Dynamic and results-driven professional with over 8 years of experience in Customer…
Experience
Executive Customer Service Representative
Nov 2021 — Present · Bengaluru, IN
Checking various sources of PO inflow (EDI queue, Fax/email inbox) periodicallyEntering orders in the business ERP within the given TATCreating a delivery note on sales orders in a timely fashion, to ensure products allocationCoordinating with shipping facilities to get the product shipped to the customerCoordinating with the carrier team to obtain the periodic status of the load (pickup / in transit/delivery)Coordinating with the demand control team to obtain availability dates of short/unavailable items on customer’s orderCoordinating with customers to obtain substitutes (replacement items) of unavailable items, and share availability datesOrder track and trace when shipped out of the shipping facility, and share real-time updates with the customerCreating credit and debit memos in the event of under / over shipment on sales orderCommunicating with customers about various process updates such as –Analyzing order trend of customer and raise flag if variation experiencedWork as a team to process any adhoc request promptlyDeliver quality customer service by researching and responding to all internal & external stakeholders’ inquiries quickly, effectively and professionallyAbility to analyze and resolve problems before escalating to the next level.
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