Nagaraj H K

About Nagaraj H K

Skilled Information Security/Cyber Security Engineer with 3+years of experience in SIEM…

Experience

1. Customer Success Engineer

   Sellcraft Global Solutions Pvt Ltd

   Aug 2024 — Present · Bengaluru, IN

   Handling the alerts escalated from the customers from the securitysolutions such as EDR, Next gen AV, DLP etc,Performing thorough analysis of the events associated with thealerts and incidents and determining their impact and determiningwhether they are true positive or False positive to take appropriateactions.Collaberated with engineering team in developing anddeployement of the security content against the various malware.Experience in handling major incidents, Vulnerability remediationand performance challenges, ensuring minimal businessdisruption and maximum product effectiveness.Served as the primary technical advisor for Trellix solutions,including ePO, ENS, DLP, EDR, TACC, and Hx, delivering expertsupport across deployment, integration, and optimization for bothLinux and Windows environments.New policy creations in EDR, DLP, ENS etc, and deploymentsacross the customer environments.Lead deep-dive troubleshooting sessions & Malware containmentsessions, analyze root causes and implement robust solutionswhile maintaining high customer satisfaction and compliance withSLAS.Collaborate with global support, product, and engineering teamsto manage escalations, drive product improvements, and advocatefor customer needs.Facilitate knowledge sharing by explaining detection coverageand incidents using standardized MITRE ATT & CK terminology.Create and maintain technical documentation, contribute toknowledge base articles, and lead training for customers andjunior engineers.

Education

• PES Institute of Technology & Management, SHIVAMOGA

  Bachelor of Engineering

  2016 — 2020