Nagaraj Gm
L2 Production Support, Nx-teamcenter at Dyson @Dyson
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WORK HISTORY
L2 Production Support, Nx-teamcenter at Dyson @Dyson
Bengaluru, IN
EDUCATION
Mechanical Engineering
Bachelor's degree, Mechanical Engineering
Bapuji Institute of Engineering and Technology
BE in Mechanical, Mechanical Engineering
ABOUT NAGARAJ GM
I am having 20+ years of rich experience in technology as well as people leadership. Exposure to Product development from conception to testing stage and versatile, result-oriented and effective Leader with vast experience in managing highly skilled teams in the organization. I have worked in industries like Semiconductor, Consumer products, Health care, Medical device, Automobile, Aeronautics and Oil & Gas. I am an associate with experience in CAD/CAM, PLM, share servers, Leading operations team. I have a strong domain exposure to Modelling, Assembly, Drawing using various 3D tools (UGNX12, Solidworks, Catia) and managing data using SAP, Teamcenter, AWC, Windchill 10 and Smarteam, DB works PLMs.Key Expertise:•Strong understanding of PLM (Product Lifecycle Management) concepts and industry best practices •Responsible for operating, administering, troubleshooting, and maintaining the Teamcenter environment.•Monitor and manage the ticket queue in ServiceNow, ensuring proper assignment and classification. Propose corrective measures to reduce ticket inflow.•Manage Root Cause Analysis (RCA) and propose corrective actions to reduce the number of repetitive tickets.•Analyse ticket trends to identify recurring patterns and propose to RCA. Follow up and review proper RCA execution•Monitor KPIs and ensure compliance with SLAs, adopting strategies to improve team performance.•Manage business-critical escalations, ensuring clear and timely communication with stakeholders.•Ensure effective collaboration between support layers and development teams, facilitating resolution of the most complex issues.
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