Nagamani Gokul

About Nagamani Gokul

A digital professional with over 22+ years of experience in the areas of Delivery management in digital projects. I have substantial experience work with international customers – Asia Pacific, Europe and primarily US and Canada. I bring keen understanding of customer business; I work closely with the customers to align the digital projects to their business vision. Able to bring a deep understanding of Business model coupled with exceptional program management for execution is my core competency.• Led Experience-led initiatives that bring in customer centricity to the fore• Handled digital-first and mobile-first initiatives • Hands on Technologist leading solutioning teams• Possess excellent stakeholder management• Multi-domain knowledge across Networking, Healthcare, LifeSciences, Ecommerce, Retail, Telecom• Face of Inclusion and Diversity• Handled IT projects of budgets of $2-8 Million each• Managed multiple work streams of IT technical project delivery through close coordination/cooperation with Business Leads and IT Technical Leads• Overseeing/maintaining a multi-year cross-program execution schedule (Release Calendar)• Collaborating with project leadership teams and change control committee(s) to monitor dependencies and schedule impacts as they relate to project deployments• Supporting IT leadership with issue, risk and defect resolution/escalations as appropriate• Manage a delivery team to ensure timely and accurate customer deliveries.• Ensure that team maintains high level of competence and operational excellence.• Evaluate the performance of team members and determine training needs.• Serve as primary contact for customer inquiries and concerns.Over the time, I have proved my excellence in end-to-end Software Development of web & mobile application, Integrating Applications, Application Support, Cloud Migrations, and Storefront Framework (React). Track record in driving digital transformation programs for various clients, designed & implemented lean digital processes to improve customer experience through personalization, generate growth and drive business agility. Key achievements:• Increased customer satisfaction NPS through monitoring the Voice of the Customer and Operational excellence• Reduced the customer on boarding time through automation and paper-less initiatives• Team attrition always in single digits• 25% diversity hiring within all my accounts

Experience

1. Sr Director Software Engineering

   Optum

   Mar 2024 — Present

Education

• KIMS, Bangalore

  Bachelor of Engineering - BE

• St. Anthony's girls high school

  Secondary Board

• Maharishi Veda Vignana Mahavidyala

  Intermediate Board