Nagamalla Harishanker
Incident Management Analyst
- Role
- Information Technology Analyst at HCLTech
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Nagamalla Harishanker
Senior Analyst – Integrated Command Center (ICC)HCL Technologies | 6 YearsRoles & Responsibilities:Monitored multiple client infrastructures simultaneously in a 24×7 operations environment, ensuring continuous system availability and performance.Created and managed incidents (P1, P2, P3, P4) in ITSM tools, promptly notifying respective technical tracks via email and assigning incidents to the appropriate team queues.Coordinated bridge calls with cross-functional teams to discuss and resolve high-priority incidents within defined SLAs.Performed alert suppression and server maintenance mode activities to minimize false alarms and ensure smooth maintenance operations.Handled Service Request (SR) creation and processing as per user requirements, adhering to ICC scope of work and compliance standards.Maintained accurate documentation of all activities, ensuring proper communication and escalation as needed.
Experience
Information Technology Analyst
Oct 2019 — Present · IN
Education
Vaagdevi College of Engineering
Bachelor of Technology - BTech, Electronics and Communications Engineering
Sri Saraswathi Shishu Mandir
High School Diploma
Vmr Polytechnic - India
Master's Degree
Vaagdevi College of Engineering
Bachelor of Technology, Electrical, Electronics and Communications Engineering
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