Nagalakshmi R
Customer Success Manager @Geopits
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WORK HISTORY
Customer Success Manager @Geopits
Leading end-to-end customer success initiatives, ensuring continuous engagement, high satisfaction, and long-term partnership growth.*Overseeing high-value customer accounts, resolving escalations, aligning goals, and ensuring smooth delivery across cross-functional teams.*Implementing structured reporting, customer health tracking, and metrics-driven insights to guide actions and improve customer outcomes.
EDUCATION
Pragathi Composite PU College
Computer Science
Koshys Institute of Management Studies
Bachelor of computer application , Information Technology
ABOUT NAGALAKSHMI R
Passionate and results-driven Customer Success Specialist with a solid track record of driving client satisfaction, retention, and long-term growth. With experience in handling complex client requirements across database migration, managing the databases and more, I bring a solution-oriented approach to ensure clients achieve their objectives efficiently. Skilled in proactively addressing issues, enhancing client engagement, and nurturing partnerships to exceed expectations.I have experience collaborating with cross-functional teams, implementing client feedback, and customizing services to align with unique needs. Known for building trust and maintaining open communication, I take pride in resolving challenges and delivering added value. Awarded for excellence in customer retention and engagement, I’m dedicated to being a reliable point of contact and a true advocate for clients.
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