Nagajyothi Chapala

About Nagajyothi Chapala

To leverage my experience in fraud risk management by proactively investigating fraud incidents, analyzing risk profiles, and implementing preventive strategies. Dedicated to evaluating potential threats and ensuring platform security through informed decision-making. Eager to contribute to a dynamic team by staying ahead of evolving fraud trends and tactics. Seeking to enhance fraud prevention efforts in a fast-paced, security-focused environment.

Experience

1. Senior Associate

   Wipro

   Nov 2024 — Present · Hyderabad, IN

   Experienced in end-to-end fraud detection and consumer transaction monitoring across credit and debit card transactions. Responsible for investigating account fraud, Account Takeover (ATO), GTO, and transaction-based fraud while ensuring accurate documentation and timely resolution.Performed KYC, CDD, and EDD reviews to identify high-risk customers and mitigate financial and compliance risks. Investigated suspicious activities and prepared Suspicious Activity Reports (SARs) in line with regulatory requirements and client (Google) standards. Reported cases related to money laundering, terrorist financing, and high-risk entities.Handled complex escalations and ad-hoc queues, including high-value GMV cases, GTFF, Sentinel, payment method hijacking, and external merchant fraud. Conducted real-time monitoring to identify fraud trends and recommended process improvements, contributing to a 30% reduction in fraud losses. Actively supported strategy and recovery teams, resolved high volumes of cases within SLA timelines, and mentored junior analysts to improve overall investigation quality and efficiency.

Education

• Vasavi junior college

  Intermediate , Mpc

• Acharya Nagarjuna University

  Bachelors Degree, Bachelors of Science