Naga J.
Certified ServiceNow GRC/IRM Developer || CSA || CAD || CIS-ITSM || CIS-CSM || CIS-RC || CIS-HR
- Role
- Technical Lead at Wipro
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Naga J.
Profile Summary:ServiceNow professional with 7+ years of experience in development, administration, and implementation. Currently working as a Manager at Capgemini since May 2022.ServiceNow Platform & Development Skills •Experienced in ITIL processes and modules across IT Service Management (ITSM) and GRC/IRM. •Hands-on experience with GRC modules such as Integrated Risk Management, Policy and Compliance Management, and Audit Management. •Proficient in working with Indicator Templates, Risk Assessment Methodology (RAM), and UI Builder. •Extensive experience in ITSM modules including Incident, Change, Problem, Service Request, and Knowledge Management. •Skilled in moving Update Sets across instances (Dev/Test/Prod). •Expertise in implementing server-side and client-side scripting, including Business Rules, Client Scripts, UI Actions, UI Policies, UI Pages, UI Macros, View Rules, Virtual Agent Workspace, etc. •Experienced in designing and customizing ServiceNow Workflows to meet business requirements. •Strong knowledge of User Management, Groups, Roles, and Access Controls (ACLs). •Proficient in Service Catalog Management, including Catalog Items, Order Guides, Record Producers, Variables, Variable Sets, User Criteria Configuration, and Catalog Scripts.Experienced in ServiceNow scripting using GlideRecord, GlideSystem, and GlideAjax APIs. •Worked on Import Sets, Transform Maps, Reports, and Performance Analytics Dashboards (PA). •Experience with user imports from LDAP. •Good understanding of base system tables, table extensions, and table hierarchies. •Skilled in implementing Domain Separation, including Domain-specific SLAs and configurations.ServiceNow Upgrades • Experienced in upgrading ServiceNow instances to newer releases. • Actively involved in the YOKOHAMA release upgrade.Certifications •ServiceNow Certified System Administrator (CSA) •ServiceNow Certified Application Developer (CAD) •ServiceNow Certified Implementation Specialist – ITSM •ServiceNow Certified Implementation Specialist – CSM •Infosys Certified ITIL Certification
Experience
Technical Lead
Jan 2026 — Present · Bengaluru, IN
Education
JNTU Anantapur
Master's degree, Computer Science
2011 — 2014
Vikas Degree College
Bachelor of Science (B.Sc.), Computer Science
2008 — 2011
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