Nagachandu Yadav

WORK HISTORY

EDUCATION

ABOUT NAGACHANDU YADAV

ISTQB® Advanced Level Test Manager | Global QA & Support Operations Leader | 15+ Years of Experience in Quality & Service ReliabilityI am a Senior QA and Service Operations leader with over 15 years of experience delivering high-quality, reliable software in complex, globally distributed environments. My background spans pre-release quality assurance and post-release support and service operations, enabling end-to-end ownership of product quality and stability.I bring deep expertise in mobile handset, modem, and live network environments, including testing and supporting products built on Qualcomm and IMC chipsets, mobile applications, and carrier networks. Alongside leading QA teams, I have expanded my scope to Global Support Operations, focusing on incident and problem management, escalation handling, service reliability, and continuous improvement.In my current role, I lead global QA and support execution, ensuring: • High-quality releases through structured test strategy and risk-based testing • Stable production environments through effective incident and problem management • Strong collaboration between QA, Support, Engineering, and Product teams • Continuous feedback from production issues into test coverage and release readinessCore Strengths • Quality & Service Leadership: Leading global teams across QA and Support to deliver reliable, scalable solutions • End-to-End Quality Ownership: Test strategy, release readiness, production issue analysis, and service improvement • Operational Excellence: Incident analysis, escalation management, stakeholder communication, and SLA-focused execution • Cross-Functional Collaboration: Strong partnership with Engineering, Product, and Operations teams across regionsI am focused on reducing production issues, improving service stability, and driving continuous improvement by connecting testing strategy with real-world production insights—supporting scalable, customer-ready solutions in global organizations.