Nagabooshana Bhat
Manager @Deutsche Bank
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WORK HISTORY
Manager @Deutsche Bank
Bengaluru, IN
As part of the Customer Lifecycle Management Off-boarding team, managing a team of 20members responsible for off-boarding the clients based on the Periodic, Event Driven KYC reviewsand AML reviews for the UK, Germany, APAC and US region.*Determine customer transaction patterns to better determine when fraudulent transactions may betaking place. Incorporate compliance guidelines into account monitoring activities.*Off-boarding the clients within the agreed SLE and thus supporting the bank in meeting theregulatory guidelines.*Reduced manual work by automating possible operation processes and utilized the saved FTEs inother processes. Exploring on automating remaining parts of the process to utilize the resourceseffectively.*Responding to queries from customers/stakeholders promptly within agreed timelines.Attend daily calls with stakeholders and explain the status/progress of deliverables and highlightany risk in the process. Conduct error analysis sessions and share best practices with the teammembers to ensure RFT% is maintained consistently.*Providing specialist support by monitoring and sharing MI. Reviewing processes which could beenhanced to improve the customer experience.*Projects Undertaken*1. Complete Process Migration of Particular Region: Migrated a critical CLM off boarding project withteam of 12 from APAC region. Supervised a team of 12 young and enthusiastic employees. Managedto get access, cleared regional differences, frequent meetings with stake holders, weekly reports.2. Automation and Forecasting: In the process of automating the manual processes, Leading OperationsTeam and coordinating with RPA and VBA team. Sending daily testing reports, checking the statusof the project and assessing the risk, way through and mitigating the risk by sharing the knowledge.Tools Used: Blue Prism and Power Apps.
EDUCATION
edX
Professional Certificate Program , Banking, Corporate, Finance, and Securities Law
Columbia University School of Professional Studies
Professional Certificate Program, Financial Analysis, Valuation and Risk Management
Columbia University
Professional Certificate Course, Cororate Finance, Risk Management
Visvesvaraya Technological University
Master of Business Administration (MBA), Finance and Financial Management Services
ABOUT NAGABOOSHANA BHAT
As part of the Customer Lifecycle Management – Offboarding team, managing a team of 20 members responsible for offboarding the clients based on the Periodic, Event Driven KYC reviews and AFC reviews for the UK, Germany, APAC and US regionOffboarding the clients within the agreed SLE and thus supporting the bank in meeting the regulatory guidelines.Responding to queries from customers/stakeholders promptly within agreed timelines.Attend daily calls with stakeholders and explain the status/progress of deliverables and highlightany risk in the process. Conduct error analysis sessions and share best practices with the teammembers to ensure RFT% is maintained consistentlyProviding specialist support by monitoring and sharing MI. Reviewing processes which could beenhanced to improve the customer experience.
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